🐾 Shipping Policy – Teckel Paris

1. General

This shipping policy describes the shipping and delivery terms for orders placed on the Teckel Paris website.

Our products are shipped from various suppliers, mainly based in Europe and Asia, so that we can offer the best value for money.

All orders are processed Monday to Friday, excluding public holidays.

2. Processing Time

Once your order is confirmed, we prepare it for shipment within 72 business hours.
You will then receive a confirmation email with the details of your order.

3. Delivery Times

Delivery times may vary depending on the destination and the supplier.

🇫🇷 Delivery in France

• Delivery time: 7 to 14 business days after shipping.
  (Some items may arrive faster if they ship from a French warehouse.)

🌍 International Delivery

• Average delivery time: 10 to 20 business days depending on the country.

These times are estimates. They may vary during busy periods (sales, holidays, promotions) or because of events beyond our control (customs, transport).

4. Free Shipping

• Free shipping on orders over €70 for all orders.

• Below €70, shipping costs are calculated automatically at checkout.

5. Order Tracking

Every order has a tracking number.
Once your package has shipped, you will receive an email with:

• a tracking link,

• the estimated delivery date.

Depending on the chosen supplier, tracking can take 2 to 5 days to activate.

6. Multi-Item Orders

If your cart contains several items, it is possible that:

• the products come from different suppliers,

• the packages are shipped separately.

You may therefore receive several parcels a few days apart.

7. Delivery Issues

Delayed package

If your order is well past the expected delivery time, contact us: we will open an investigation with the supplier or the carrier.

Package marked as delivered but not received

Please check:

• your mailbox,

• with your neighbors,

• your post office,

• your nearest pickup point.

If you cannot find your package, contact us.

Damaged package

In case of damage, send us:

• photos of the package,

• photos of the product,
  within 48 hours of receipt.

8. Incorrect Address

If the address provided contains an error (number, postal code, missing name…), the package may:

• be delayed,

• be returned,

• be lost.

Any reshipping costs will be borne by the customer.

9. Parcels Not Collected from a Pickup Point

If a package is not collected within the carrier's time limit:

• it will be returned to the sender,

• a refund excluding shipping costs may be issued,

• reshipping is possible (at your expense).

10. Contact

For any question about shipping or delivery:
📧 teckelparis.fr@gmail.com